Effective Date: July 11, 2026
Five Star Reputation LLC (“Five Star Reputation,” “Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Information You Provide
- Name
- Business name
- Email address
- Phone number
- Company information
- Information submitted through contact forms
- Information provided during onboarding
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visit
- Website usage statistics
This information helps us improve our website and services.
2. How We Use Your Information
We use your information to:
- Respond to inquiries
- Provide our services
- Manage customer accounts
- Send service-related communications
- Improve our website
- Improve our products and services
- Comply with legal obligations
- Protect against fraud and abuse
3. SMS Communications
If you choose to receive SMS communications from us:
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out at any time.
- Reply HELP for assistance.
SMS consent is not a condition of purchasing services.
4. Email Communications
We may send:
- Account notifications
- Service updates
- Appointment reminders
- Customer support messages
- Marketing emails (where permitted)
You may unsubscribe from marketing emails at any time.
5. Sharing of Information
We do not sell your personal information.
We may share information only with trusted service providers who assist us in operating our business, including:
- CRM providers
- Email providers
- SMS providers
- Payment processors
- Website hosting providers
These providers may only use your information to provide services on our behalf.
Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes.
6. Customer Data
For clients using our reputation management services, we may process customer contact information solely for the purpose of sending review requests and related communications as authorized by our clients.
We do not collect or store:
- Banking information
- Credit card numbers
- Payroll records
- Tax records
- Accounting reports
unless such information is specifically required for payment processing through a secure third-party payment processor.
7. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information.
However, no method of internet transmission or electronic storage is completely secure.
8. Cookies
Our website may use cookies to:
- Improve website functionality
- Analyze website traffic
- Remember user preferences
You may disable cookies through your browser settings.
9. Third-Party Services
Our website and services may integrate with third-party providers including:
- Microsoft
- GoHighLevel
- Twilio
- Payment processors
- Website analytics providers
These providers maintain their own privacy policies.
10. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information where applicable
- Opt out of marketing communications
To exercise these rights, contact us using the information below.
11. Children’s Privacy
Our services are intended for businesses and individuals who are at least 18 years of age.
We do not knowingly collect information from children under 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version becomes effective when posted on this website.
13. Contact Information
Five Star Reputation LLC
Website: https://5starreputation.net
Email: chris@5starreputation.net
Phone: (910) 748-3404